Welcome to the AP Pro Training Hub

Basware AP Pro Training

This hub consolidates all AP Pro Training material in one place and is designed to allow you to learn more about AP Pro based on your preferred learning style.

If you have any questions regarding AP Pro email us at customertraining@basware.com.

Untitled design (17)

Book a training session

Would you like to be guided through the AP Pro Interface by a Basware Expert?

Basware consultants are now available for private training sessions to help support your adoption of the AP Pro platform.

Untitled design (15)

Complete online course

Don't have time or budget for a virtual training session?

Then why not complete our self-paced video course that walks you through all the latest functionality.

Untitled design (16)

Review support documents

Want to focus on a specific challenge or feature of the platform?

We've created pdf documents that provide  deep dives into how each feature and function operates.


What is AP Pro?

Basware AP Pro is a new user interface for accounts payable professional users in the Basware Purchase-to-Pay solution. AP Pro represents the future of Accounts Payable and offers a great user experience for all our customers.

Release 19.12 and the new interface were just the beginning and more great features are forthcoming over the next releases that will increase automation, drive touchless processing and improve exception handling.

What is new with AP Pro?

AP Pro offers a major improvement in user experience. It is much faster and easier to use, increasing performance of the invoice processing and deviation management process. AP Pro takes the user experience further as it is browser agnostic.

The current Workplace user interface is based on the Microsoft Silverlight technology and it works only on the Internet Explorer browser and Microsoft will end support for the Silverlight in October 2021. AP Pro, in comparison, is based on HTML5 technology.

It doesn’t require any plugins or apps and works on most of the modern browsers (like Google Chrome, Firefox, Safari, Microsoft Edge).

How can I navigate AP Pro?

AP Pro has been added to our main navigation in Edge. Users who have access to both Edge personal and AP Pro will see a new section in the navigation bar called "Accounts Payable".

You can easily navigate between the different modules using these sections: Home, Tasks, Accounts Payable, etc.

What web browsers does AP Pro support?

Any modern web browser can be used to access AP Pro.

  • Safari, Firefox, Chrome, and the latest version of Microsoft Edge (chromium based)
  • Older versions of Microsoft Edge are not supported. Internet Explorer 11 is not supported.

What do customers need to do to enable AP Pro?

Enabling AP Pro is very easy. There are two toggles ("EdgeApPro" and "DynamoDBControlState") that need to be enabled on the customer tenants.

If you would like to enable AP Pro for your AP teams, contact your Customer Service Manager (CSM) or create a case in ServiceNow.

What can I do if I have a problem with AP Pro?

If you encounter a problem with AP Pro we would recommend contacting your  Customer Service Manager (CSM) or create a case in ServiceNow.

Also you can find additional information in the Basware knowledge Base at: https://basware.service-now.com/bw?id=bw_kb_view2